Episode 20 - So Sorry! Anatomy of an Apology

What makes an apology sincere and impactful . . .

Aziz Ansari

Terry O'Rielly - When Brands Apologize

The Age of Persuasion

Phyllis Pollack - On Apology

Dr. Hariette Lerner

Guy Winch - 5 Ingredients of an Effective Apology

The Three Apologies analyzed

Donald Trump

Harvey Weinstein

Chris Hemsworth

Have you ever hear a really great apology? Tell us about it @overconflict