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Episode 20 - So Sorry! Anatomy of an Apology

November 02, 2017 by Amanda Semenoff

What makes an apology sincere and impactful . . .

Terry O'Rielly - When Brands Apologize

The Age of Persuasion

Phyllis Pollack - On Apology

Dr. Hariette Lerner

Guy Winch - 5 Ingredients of an Effective Apology

The Three Apologies analyzed

Harvey Weinstein

Chris Hemsworth

Have you ever hear a really great apology? Tell us about it @overconflict

November 02, 2017 /Amanda Semenoff /Source

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